Cape Fear Group Homes, Inc. is honored to receive Trillium’s Valued Providers Seals. Trillium Health Resources is a leading specialty care manager (LME/MCO) for individuals with substance use, mental illness and intellectual/developmental disabilities in eastern North Carolina. To receive the Green, Blue, Orange, Yellow and Gold seals, providers must first demonstrate quality services and meet rigorous operational criteria. This includes a comprehensive application process encompassing credentialing, confirmation with Division of Health Benefits (DHB) on any existing provider issues, and onsite visits. Trillium also initiates audits and monitoring activities on a scheduled and ad hoc basis. Each provider contract may include specific expectations regarding wait time for appointments, staff training, and member communications to ensure we are in compliance with the goals of NC Medicaid.
While these are the basic requirements, Trillium recognizes many of our providers’ efforts extend far beyond these checked boxes. Trillium’s Valued Providers Seal Program helps formally commend these providers for doing all they can to help strengthen our communities and provide quality care to our members.